Returns & Exchanges
Orders are usually shipped out within 2-3 days of placement. If an item is marked on our website "allow two weeks" for delivery, this usually means that this is an item we may not have in stock, but are able to receive inventory on in a timely fashion. Items marked "special order" are exactly that and may take longer than two weeks to arrive to you. Please keep in mind that Special Order items are clearly marked as such with a notice of a 20% restocking fee. Customer is also responsible for all shipping charges. We strive to keep our customers updated on their order's progress. When your order actually ships, you will receive an email from us with your UPS tracking number. We do not add on any handling or processing fees onto our orders.
All of our orders are shipped by UPS. All of our merchandise is inspected before shipping and wrapped very carefully to avoid damage. Please inspect your order for damages as soon as you receive it. Please let us know within five (5) days if there is any damage to your items so that we may notify UPS immediately to file the appropriate claim. We will be happy to replace any damaged items.
WHEN AN ITEM IS OFFERED WITH "FREE SHIPPING", PLEASE BE ADVISED THAT OUR FREE SHIPPING OFFER ONLY APPLIES TO THE CONTINENTAL UNITED STATES.
WE WILL NOT INTERCEPT A PACKAGE ONCE IT HAS LEFT OUR STORE.
While we appreciate that it is sometimes difficult shopping online, we make every effort to include accurate descriptions and photographs of the merchandise we carry. We encourage inquiries on any of our items to help you in your shopping experience. We are happy to accept the return of unopened, unused items within fourteen (14) days of your receipt. Special Order items will incur a 20% restocking fee.
Returning an item is easy. If you find you need to return an item, please email us at: firstname.lastname@example.org to receive a RMA number. WE CANNOT ACCEPT RETURNS WITHOUT AN AUTHORIZED RMA NUMBER. YOUR RETURNED ORDER MUST BE RECEIVED BY US WITHIN TEN (10) DAYS FROM THE ISSUANCE OF YOUR RMA NUMBER. RETURNED ITEMS RECEIVED AFTER THIS TEN (10) DAY PERIOD WILL INCUR A 20% RESTOCKING FEE. Please be advised that By the Sea Decor will not assume any shipping charges for the return of your order, nor will we be responsible for the shipping charges you incurred in placing your order. After your items are safely returned to us, we will issue a credit to the charge card you used for your purchase. We suggest you use a delivery system that allows you to track your package back to us and offers insurance for the value of the product in case of damage.
PRINTS ON CANVAS WILL ONLY BE ACCEPTED IF RETURNED IN ORIGINAL PLASTIC WRAP.
Holiday Gift Shopping returns will be accepted through January 31st.
Refusal of Delivery
Please be advised that if a customer refuses delivery of an order placed, the customer will still be responsible for all shipping charges incurred with the delivery and return of the order. A 10% refusal fee will also be deducted to compensate for bank credit card fees incurred in the initial transaction.
Cancellation of Orders
If you need to cancel an order, you may do so within 60 minutes of placing your order. Otherwise, we will not be able to cancel your order.
We now offer international customers with a U.S. shipping address the opportunity to shop at By the Sea Decor. We offer two payment options for international customers: Paypal and wire transfers. Please be advised that we do not accept international credit cards, and only ship to U.S. addresses. If you are interested in placing an order with us, you may simply choose Paypal upon checkout, or email us at: email@example.com for further information regarding wire transfers. Please be advised that there is a $15 wire transfer fee imposed by the bank which will be added to your payment.
Drop Ship Rug Instructions
All rugs larger than 3' x 5' will ship directly from the manufacturer. They will accept the return of an unwanted product within seven (7) days. The customer will be responsible for freight charges both ways. Defective rugs will be picked up and replaced at no charge. If you find you need to return a rug, please email us at: firstname.lastname@example.org for a return authorization number and to receive further instructions. Do not return the rug to the manufacturer without our instructions as you may incur further shipping charges. Orders of in stock items usually ship within four (4) business days. Inspect your shipment immediately. Remember, all of these rugs are hand-made and as such there will be slight variations.